Job Vacancy – Part-time Receptionist

The Glenelg Football club is a leading SANFL club seeking a part time receptionist for the upcoming football season.

The receptionist is the first point of contact in our Football Club. The role is suited for an individual with outstanding customer service skills who can manage a busy environment efficiently. A typical day for the Glenelg Football Club receptionist looks like:

• Answering general enquiries via email and phone
• Engaging with customers
• Processing membership and merchandise transactions
• Packing and posting membership and merchandise online orders
• Maintaining a clean and tidy reception and work environment
• Assisting with all game day preparation including but not limited to:
  • Packing merchandise
  • Event RSVPs
  • Stocktake
• Supporting all event preparation
• Executing any EOD and fortnightly banking as necessary
• Ordering of stationery for co-workers as necessary

The part-time position of 20 hours per week* in the front office alongside the Administration Executive and Marketing Executive completing administrative duties, reporting directly to the Commercial Operations Manager. The receptionist may be required to work Glenelg home game in the merchandise stand or where necessary for the football season. *Hours subject to change

Skills:

• Excellent verbal and written communication skills with attention to detail
• Friendly attitude toward all customers
• Ability to work in a fast-paced environment
• Exceptional time management and organisation skills
• Strong computer and IT skills

If interested, please forward your cover letter and resume to Commercial Operations Manager Kristin Jeffery via kjeffery@glenelgfc.com.au

Position title: Part-time receptionist

Business: Glenelg Football Club

Reports to: Commercial Operations Manager

Effective date: Hiring Now

Reception:

• Attend to reception Monday, Tuesday, Thursday & Friday: 10am – 3pm
• Answer all incoming call and emails
• Attend to all persons attending the reception facility
• Taking any bookings for bistro lunch and dinner via phone using NowBookIt.com

Fulfil & execute main processes:

• Selling of membership and merchandise
• Regularly attending the Glenelg Post Office to send membership and merchandise orders as well as sorting through GFC PO Box
• EOD and fortnightly banking
• Ordering stationery as required

Database management:

• Maintenance and updating of Fortis database
• Processing all merchandise purchases through Fortis to maintain an up-to-date stock count
• Allocating memberships for customers
• Assigning memberships to various internal stakeholders (players, staff, volunteers, sponsors, etc.)

Customer service:

• Maintain excellent customer service levels and provide constant reinforcement of these expectations
• Develop a clear understanding of our various customer groups

Maintenance of the venue:

• Keep Reception clean and tidy
• Ensure merchandise displays are consistently full and up to date

Stock management and pricing for merchandise:

• Manage EOM stocktake
• Enter and monitor stock levels continuously
• Regularly fulfil online merchandise orders

Events:

• Assist with all set-up and preparation of club events
• Maintain a RSVP sheet for each club event and input names as received

Game Day:

• Receptionist required to work at each Glenelg Home Game Day
• Preparation of Game Day including merchandise sales and reception attendance where needed

Obligations

Meetings:

• Attend all Club meetings as requested
• Attend all SANFL meetings as requested

Confidentiality:

• The employee shall exercise discretion and shall not divulge information received during the employment to any other person without the express authority of the Chief Executive Officer except as necessary for the performance of duties. Bound by full disclosure details of any matter which may be of interest to the GFC Board.

Competences required for Role:

• Outstanding customer service skills
• Professional presentation
• Ability to work efficiently in a team environment
• Database and efficient computer skills (ability to use excel, word, outlook is a must)
• Empathy with working in a membership-based sporting Club